At BonitaWax, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product you have purchased from us, please review our return policy below.

1. Eligibility for Returns
1.1. Only products purchased directly from BonitaWax may be returned to us.
1.2. Custom orders are not eligible for returns.

2.Timeframe for Returns
2.1. Products must be returned within 15 days of receipt.
2.2. Products must be in their original packaging, unused and in the same condition as they were when you received them.

3. Refunds and Exchanges
3.1. If you are eligible for a return, you may choose to receive a refund or exchange for the product(s).
3.2. Refunds will be issued in the same form of payment as the original purchase. Shipping and handling charges are non-refundable.

4.Return Process
4.1. To initiate a return, please contact our customer service team at bonitawax@gmail.com to obtain a return authorization number (RMA).
4.2. Please include the RMA number in the package with the returned product(s).
4.3. The customer is responsible for the cost of shipping the product(s) back to BonitaWax.

5. Products not Eligible for Returns
5.1. We do not accept returns for products that have been used or opened.
5.2. We do not accept returns for products that have been damaged due to customer misuse, abuse, or neglect.
5.3. We do not accept returns on orders over 25LBS.

At this present moment we only ship to the US and Canada. As we begin to grow and expand our business, we will begin to ship to other countries. 

Click the link here to learn how to apply hard wax properly.

Click the link here for our Shipping & Delivery Policy

To contact us directly please go to our contact page or:

Email: bonitawax@gmail.com